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Your organization is the top-level account that holds all your knowledge stores. A few things are set once here and apply across every store, so you configure them in one place instead of repeating yourself store by store.

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Organization context

Organization context is shared background about your company that every store can draw on: who you are, how you talk, and the assumptions that hold true across the whole organization. Setting it here means Clara starts every interview and every store already knowing the basics, rather than rediscovering them each time.

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Interview templates

Interview templates are reusable structures for the interviews Clara runs. A template captures the shape of a recurring kind of interview, the themes to cover and the house style to follow, so interviews stay consistent across topics, contributors, and stores. Set a template up once and the interviews you create inherit it, while Clara still adapts the actual conversation to each person. This is the customization layer for interviews. Individual interviews don’t carry their own configuration; they draw on the organization’s context and templates.

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Account, billing, and access

The organization is also where account-level settings live:
  • Billing and plan, rolled up so you get a single invoice across all your stores.
  • Security and SSO, configured once for everyone in the organization. See SSO.
  • Members and access, managed at the organization level, with permissions then scoped per knowledge store so the same person can be a contributor in one store and a user in another. See User management.