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Every knowledge store has its own email address. Anyone can send or forward an email to it, and the conversation shows up in the store’s Inbox. It’s the easiest way to get a document, a thread, or an answer to a question into a store without opening Clarifeye. The Inbox is a passive mailbox: nothing is filed or acted on automatically. When you want Clara to work on an email, ask her to read it in Work with Clara.
You need the Admin permission on the knowledge store to open the Inbox. See User management.

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Find the store’s address

Open Inbox in the store’s sidebar. The address is shown under the page title, as Email this store at followed by the address. Click Copy address to copy it. The address includes the store’s name. If you rename the store, the displayed address changes, but the previous address keeps working.

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Receive email

Send or forward an email to the store’s address. Messages are grouped into conversations using standard email threading, so replies to the same email land in the same conversation.
  • Attachments up to 25 MB are kept and can be downloaded from the email. Larger attachments are listed but not stored.
  • Spam and messages that fail sender authentication are filtered out and never reach the Inbox.
  • Read status is shared by everyone in the store. Opening a conversation marks it as read, and you can mark a single message as read or unread. Clara reading an email doesn’t change its read status.
The Inbox item in the sidebar shows how many conversations are unread.

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Send email

You can write a new email or reply from the store’s address. Replies come back into the same conversation.
  1. Click New email, or open a conversation and click Reply.
  2. Fill in To and, optionally, Cc. Separate several addresses with commas. You can add up to 20 recipients.
  3. Enter a Subject and write your message. Messages are plain text and sent exactly as typed.
  4. Click Send, or Save draft to finish later.
Emails are sent with Clara as the sender name, from the store’s address. Reply answers the sender only, not everyone on the thread. If an email can’t be sent, it’s marked Failed with the reason, and you can click Retry send.

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Work with Clara on email

Clara can work with the Inbox from Work with Clara or from an AI client connected through the Clarifeye skill:
  • Read emails and conversations, for example to extract a decision or a correction worth raising as a signal.
  • Save attachments into her session, so you can import them into Sources.
  • Draft emails and replies. Clara only prepares drafts. A person always reviews and clicks Send. Drafts written by Clara are labelled as such in the conversation.
Clara treats email content as information, not as instructions to follow.

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Delete an email

Open the email, click Delete email, then confirm. The email and its attachments are deleted permanently.