Organization and knowledge store
Clarifeye has two layers. Organization is your company’s top-level account. Billing, plan, org-wide settings (SSO, security), shared organization context, and interview templates live here, so finance and admin only manage one contract. See Organization settings. Knowledge store is the working unit inside an organization: one self-contained body of expertise for a team, product, or use case. An organization can hold several. Permissions are scoped to a knowledge store rather than the organization, so the same person can be a contributor in one store and a user in another, while billing rolls up to a single invoice.The three areas of a knowledge store
Every knowledge store is organized the same way, following the lifecycle of the knowledge inside it.- Build & Improve is where knowledge is captured and kept current: Interviews, Work with Clara, and Signals.
- Knowledge is the knowledge itself: Artifacts and Sources.
- Use is where you put the knowledge to work: Task.
Clara
Clara is Clarifeye’s agent. She runs your interviews and adapts to whoever she’s talking to, analyzes what comes in, and works with you to consolidate it into artifacts. Clara does the analysis and the mechanical edits, you stay in control of every change.Artifacts
Artifacts are the consolidated, trusted representation of your expertise. A knowledge store contains a small set:- Brief: a structured document presenting the key elements of the domain expertise.
- Playbooks: multi-step descriptions of how an expert approaches a specific kind of query or task.
- Mental map: the domain’s ontology, with a glossary of domain terms and the domains, classes, and relations that group concepts and link them together.
- Corpus description: what source material the store draws on, how it’s organized, and how to navigate it.
- General knowledge: task-level context that doesn’t live in any one document, the conventions and assumptions an expert just knows.